What defines a successful email design?
Clarity of the message. A successful email is concise about its intent and guides the recipient on the next steps or actions to take.
How do you ensure the designs resonate with my audience?
We study your brand, audience, and past successful campaigns. By leveraging this, along with A/B testing techniques, we're able to craft designs that truly resonate with your audience.
What makes your designs different from other agencies?
Our designs are data-driven and tailored specifically for e-commerce businesses. Over 10 years, we've perfected the balance between aesthetics and conversion-focused design.
Do I need to have a defined concept for my email or can you create one?
Both ways work. If you have a concept, great! If not, share the product, and we'll conceptualize an email design.
How quickly can I expect the initial design?
Expect the first design draft in less than a week. We value time and aim for both efficiency and quality.
Do I need to provide assets or can you source them?
You can share your assets, but if you don't have any, we can source or create them based on the email's requirements.
How can I share my design ideas, inspirations, and assets with you?
You can send us everything: inspirations, competitor samples, assets, and copy. Whether you have a clear vision or want us to take the lead, we adjust to your needs.
How flexible are you with design iterations?
Very. Whether you want something specific or desire our creative input, we adjust accordingly to ensure the end product matches your vision.
What's the backup plan if I don't like the initial design?
We take feedback and provide revisions. If it still doesn't resonate, we have a money-back guarantee. Your satisfaction is our priority.
How do revisions work with your team?
We offer unlimited revisions. Our goal is to ensure you're completely satisfied with the final design.
Can I expect my emails to display properly on mobile and desktop?
Yes, our emails are designed to be responsive, ensuring a seamless experience on both mobile and desktop.
Is my current email service provider compatible with your designs?
Absolutely. Our designs are crafted to be compatible with popular ESPs. If there's a unique platform you're using, let us know, and we'll make it work.
How does A/B testing play a role in your design process?
A/B testing is integral to our design methodology. We use it to evaluate and refine design elements based on real user responses. By testing variations, we can identify the most effective designs, leading to higher engagement and conversion rates.
Is there a guarantee on the design's effectiveness?
Yes, our designs aim for a return up to 10x the price. If the outcome isn't satisfactory, we'll revise or refund.
How do you approach A/B testing, and are there extra costs?
We're proponents of A/B testing. Typically, we don't charge significantly more for it and are always ready to work with clients who prioritize consistent testing. As a matter of fact, the first A/B test is on us!
How do you keep updated with the latest design trends?
With a decade in the industry and over 10,000 emails created, we're committed to ongoing learning and adapt to the latest in email graphic design.
Who will be my main point of contact during the project?
You'll communicate mainly with a designated responder and a project manager. The project manager will handle feedback sessions. We have a clear division of roles, so you'll always know who to contact.